This is a remote position.
IT Support & Systems Administrator (Remote)
Background
- This is a role for someone who genuinely enjoys being the go-to problem solver — the calm voice when tech goes sideways.
- PeoplePartners works with some seriously great businesses — and we’re proud to say we’re a Certified Great Place to Work (GPTW).
- Right now, one of our amazing clients is growing and needs a steady, capable IT Support & Systems Administrator (Remote) to keep their systems running smoothly and their people supported.
About the Role
- You’ll provide frontline IT support and light systems administration across the organization.
- Your days will be a mix of helping people get unstuck, keeping Microsoft environments tidy, and jumping into admin tasks that keep operations humming.
- You’ll work independently, but never in isolation — trusted to own your space and escalate when needed.
Your Key Responsibilities:
- Provide Level 1–2 IT support (hardware, software, access issues).
- Troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Excel, Word).
- Handle password resets, MFA setup, and login issues.
- Manage users, licenses, and permissions via Microsoft Admin Centre & Entra ID.
- Assist with device setup, onboarding, and offboarding.
- Maintain clear documentation of issues, fixes, and processes.
- Escalate complex issues to external IT providers when required.
- Support ad-hoc admin tasks as directed.
Requirements
About You
- Approachable, patient, and genuinely helpful
- Comfortable explaining tech without jargon or ego
- Organized, detail-focused, and trusted with sensitive data
- Confident working independently in a remote environment
About YOUR Work History
- 2+ years in IT support or systems administration.
- Hands-on Microsoft 365 admin experience.
- Confident managing users, licenses, and permissions.
- Exposure to Entra ID, Intune, or device management is a bonus.
About the Culture YOU Thrive In
- Friendly, supportive, and people-first.
- A workplace that’s earned its Certified Great Place to Work recognition.
- Clear expectations, trust, and mutual respect.
- Team players who help out without fuss.
Key Responsibilities YOU Can’t Wait to Do
- Be the person people rely on when tech breaks.
- Bring order and clarity to systems and permissions.
- Make life easier for end users every day.
How YOU Will Be Measured
- Quality and speed of issue resolution.
- User feedback and satisfaction.
- Accuracy of system access and documentation.
- Reliability and follow-through.
When & Where YOU Will Work
- 100% remote, work-from-home.
- Monday to Friday.
- Day-shift ; AEST
- Company-provided equipment.
Sound like your kind of role? Apply now and join PeoplePartners — where great people do great work and feel genuinely supported.
Benefits
- Permanent Work-from-home setup
- Company-provided equipment
- Secondary Wi-Fi Modem
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- 13th Month Pay
- Monthly Gift Voucher
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
